Animal Eye Consultants at 4737 West 137th Street, Crestwood, Illinois.

I called and left a voice mail on there after hours messages at approx 6:30-7:00 pm from my Vets office and asked them to call me for an appointment the next day (Friday). I never received a call back so I called them at approx 10:30 am on Friday. I was told that they were completely booked and I needed to prepay the cost of the cost and exam ( be aware of this and have everything on hand and ready because the receipt is not friendly or understanding.) The cost is $195.00 plus approx $95.00 and because they never called me back to schedule on Friday an additional charge of $500.00 for an Emergency visit charge needed to be prepaid as well. (THIS WAS SO WRONG AND THERE MISTAKE) Wait ii gets even better. I called my Vet to see if my dog could wait till Mon. she said she would handle and ER type problems and Monday would be ok but Fri would be better. She gave me another Specialist to call. I told the girl if I scheduled on Monday and needed to cancel the appointment because I got my dog into another place how long would I have to cancel the appointment "she said until Sun at 3:00 pm and here's the kicker. Leave a message on the same voicemail number I had left the message on Thurs night that they said they never received." I explained how does that work since you never called me back. Her reply " All calls are Dated and Timed on a Message Center Line" (keep in mind this appointment would have to be prepaid as well.) When asked how come she couldn't find my call on that Message Center her reply was simply because I Can't. Needless to say I didn't and would never go there and the Crestwwod office is a joke! Its schedule only one day a month and booked out for months. Yes, I got my dog in on Friday Thank God at the MedVet on N Clyborn in the city. They were Great and took Excellent Care of my dog and answered all my questions and guess what NO EMERGENCY FEE! They really care about your pet. This place seems to be more about the $$$$. SO SAD!